Terms of Service

These Terms of Service (the "Terms") govern access to and use of the call auditing and quality assurance platform (the "Service") provided by Tenre AI ("Tenre," "we," "us," or "our"). By claiming an account, accessing the Service, or clicking to accept these Terms, the entity you represent ("Customer," "you," or "your") agrees to be bound by them. If you do not agree, do not use the Service.

You represent that you have authority to bind the entity you represent.

1. Definitions

"Account" means an organization within the Service.

"Call Data" means audio recordings, transcripts, analyses, scores, metadata, and any other content you or your Sub-Organizations submit to or generate within the Service.

"Claim Code" means a single-use credential issued by Tenre (for a top-level Account) or by a parent Account (for a Sub-Organization) that permits creation of an Account.

"Scorecard" means a configuration you create defining a call script, scoring rubric, required elements, policy rules, and grading criteria.

"Sub-Organization" means an Account created beneath, and administered by, another Account.

"Usage" means the total duration of audio submitted for processing, measured in minutes as described in Section 6.

2. The Service

The Service transcribes audio recordings of telephone calls that you submit, analyzes those transcripts against Scorecards you configure, and produces quality scores, flagged findings, and related reporting.

The Service uses third-party artificial intelligence models to perform transcription and analysis. Section 9 governs the accuracy and permitted use of those outputs.

We may modify, improve, or discontinue features of the Service. We will not materially reduce core functionality during a paid term without notice.

3. Accounts and Access

3.1 Provisioning. Top-level Accounts are created by Tenre and claimed using a Claim Code we issue. There is no public self-registration.

3.2 Sub-Organizations. You may create Sub-Organizations beneath your Account and issue them Claim Codes. You are fully responsible for your Sub-Organizations, including their compliance with these Terms, their Usage, and all fees their Usage generates. A breach of these Terms by a Sub-Organization is a breach by you.

3.3 Parent Access to Sub-Organization Data. A parent Account can view its Sub-Organizations' usage, scores, and aggregate metrics. A parent Account can also review its Sub-Organizations' Call Data, including recordings and transcripts, unless the Sub-Organization disables that access in its settings. This access is disclosed to each Sub-Organization when it claims its Account, and every such access is logged. If you create a Sub-Organization, you are responsible for ensuring your access to its Call Data is lawful and appropriately disclosed to it and to any individuals whose information it contains.

3.4 Users and Credentials. You are responsible for all activity under your Account, for the accuracy of user roles you assign, for safeguarding credentials and Claim Codes, and for promptly removing users who should no longer have access. Notify us immediately of any suspected unauthorized access.

4. Your Responsibilities Regarding Call Recording and Consent

This Section is material to the agreement.

4.1 Consent Warranty. You represent and warrant that, for every recording you or your Sub-Organizations submit to the Service, you have obtained all consents, provided all notices, and satisfied all requirements imposed by applicable law governing the recording, retention, disclosure, and processing of that communication, including without limitation federal and state wiretap and call recording statutes, some of which require the consent of all parties to a call.

4.2 No Reliance on Tenre. Tenre does not record calls, does not determine where your calls are placed or received, and has no visibility into what disclosures you provide to call participants. You alone are responsible for the legality of your recording practices. Nothing in the Service, its documentation, or any communication from us constitutes advice regarding recording legality.

4.3 Regulated Activity. If your calls are subject to sector-specific regulation, including without limitation the Telemarketing Sales Rule, the Telephone Consumer Protection Act, the Fair Debt Collection Practices Act, or state analogues, you are responsible for your compliance with those requirements. The Service is a quality assurance tool and is not a compliance certification.

4.4 Sensitive Information. You are responsible for what you submit. If your recordings contain personal, financial, or health information of third parties, you represent that you have a lawful basis to collect it and to disclose it to us for processing.

5. Acceptable Use

You will not, and will not permit any user or Sub-Organization to:

(a) submit recordings you lack the legal right to submit;

(b) use the Service to unlawfully surveil, harass, or discriminate against any person;

(c) reverse engineer, decompile, or attempt to derive the source code, models, or prompts underlying the Service;

(d) resell, sublicense, or provide access to the Service other than through Sub-Organizations as permitted in Section 3.2;

(e) circumvent usage limits, billing controls, or access controls;

(f) submit malware or attempt to compromise the Service or other customers' data;

(g) use the Service to build or train a competing product; or

(h) use the Service in violation of applicable law.

We may suspend access immediately, without notice, for conduct we reasonably believe violates this Section or creates risk to the Service or other customers.

6. Fees, Billing, and Payment Authorization

6.1 Pricing. Your pricing is set out in the plan configured for your Account and displayed within the Service. Pricing may consist of a recurring platform fee and usage-based charges, or such other terms as we agree with you.

6.2 Measurement of Usage. Usage is measured as the duration of each call submitted for processing, rounded up to the nearest whole second, aggregated across your Account and all of its Sub-Organizations for each Billing Period (as defined in Section 6.3), and then converted to minutes. Tiered rates, where applicable, apply to that combined total. Our records of Usage are the authoritative basis for billing.

6.3 Billing Cycle. Each Account has a recurring monthly billing period (a "Billing Period") that begins on the day of the month the Account was activated (its billing day, capped at the 28th) and runs to the same day of the following month. When a Billing Period ends, the recurring platform fee for that period and the Usage charges accrued during it are billed together, in arrears, as a single charge. Nothing is charged when a payment method is first linked. One invoice is issued per Account tree; Sub-Organizations are not separately billed.

6.4 ACH Authorization. By linking a bank account and accepting the applicable mandate, you authorize Tenre and its payment processor to initiate electronic debits from that account for all amounts due under these Terms, on a recurring basis, until you cancel the authorization. You represent that you are authorized to permit debits from that account. You may revoke this authorization by written notice, but revocation does not relieve you of amounts owed and may result in suspension.

6.5 Payment Failure and Suspension. If a payment fails, we may retry it in accordance with our published dunning schedule and will notify you. If amounts remain unpaid after the applicable grace period, we may suspend your Account and all of its Sub-Organizations, placing them in a read-only state. Suspension does not relieve you of accrued amounts. Access is restored upon successful payment. You are responsible for any fees we incur from failed or disputed debits.

6.6 Disputes. You must notify us of any billing dispute within thirty (30) days of the invoice date. Undisputed amounts remain payable.

6.7 Taxes. Fees are exclusive of taxes. You are responsible for all applicable taxes other than taxes on our income.

6.8 Changes to Pricing. We may change pricing effective at the start of a future billing period with at least thirty (30) days' notice. Price changes are never applied retroactively to a closed billing period.

7. Term, Termination, and Data Deletion

7.1 Term. These Terms apply from the date you claim your Account until terminated.

7.2 Termination by You. You may terminate at any time by notifying us. You remain responsible for amounts accrued through the effective date of termination.

7.3 Termination by Us. We may terminate for material breach that remains uncured thirty (30) days after notice, immediately for a breach of Section 4 or Section 5, or upon non-payment following suspension.

7.4 Effect. On termination, access ceases. We will make your Call Data available for export for thirty (30) days following termination, after which we may delete it.

7.5 Retention During the Term. Audio recordings are retained according to the retention setting configured for your Account and are automatically deleted thereafter. Transcripts, analyses, and usage records are retained for the duration of the Account unless you delete them. You are responsible for maintaining your own records where you have independent retention obligations.

8. Data Ownership, Processing, and Security

8.1 Your Data. As between you and Tenre, you own your Call Data. You grant Tenre a limited, non-exclusive license to host, process, transmit, and display your Call Data solely to provide and support the Service and as otherwise permitted here.

8.2 Subprocessors and AI Providers. Providing the Service requires disclosing your Call Data to third-party service providers, including cloud infrastructure providers and third-party artificial intelligence providers who perform transcription and analysis. We contract with these providers on terms intended to protect your Call Data. A current list of subprocessors is available on request.

8.3 Service Improvement. We may use aggregated and de-identified information derived from use of the Service to operate, secure, and improve it. We do not sell your Call Data, and we do not permit our AI providers to train their models on your Call Data.

8.4 Security. We maintain reasonable administrative, technical, and physical safeguards designed to protect Call Data. No system is perfectly secure, and we do not guarantee that unauthorized access will never occur.

8.5 Confidentiality. Each party will protect the other's non-public information with at least reasonable care and use it only to perform under these Terms.

8.6 Privacy Policy. Our Privacy Policy, incorporated by reference, describes how we handle personal information.

9. Artificial Intelligence Outputs and Permitted Reliance

This Section is material to the agreement.

9.1 Nature of Outputs. Transcripts, scores, flags, and findings are generated by automated systems. They are probabilistic, may contain errors, may misattribute or misquote speech, and may reflect limitations in audio quality or in the Scorecard you configured. They are provided for your evaluation and are not statements of fact.

9.2 Human Review Required for Consequential Decisions. You will not use outputs of the Service as the sole basis for any decision that materially affects an individual, including without limitation decisions regarding employment, discipline, termination, compensation, or eligibility for any benefit or service. Any such decision must involve meaningful human review of the underlying recording and independent judgment. You are responsible for compliance with any law governing automated decision-making, algorithmic accountability, or employee monitoring that applies to your use.

9.3 Not Advice. The Service does not provide legal, compliance, employment, or regulatory advice, and outputs do not constitute a determination that any call complied with or violated any law, rule, or policy.

9.4 Your Configuration. Scorecards, scripts, rubrics, and grading criteria are configured by you. You are responsible for their content, fairness, and legality.

10. Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENRE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TENRE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT TRANSCRIPTS OR ANALYSES WILL BE ACCURATE OR COMPLETE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATING TO THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TENRE'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO TENRE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations do not apply to your payment obligations, your indemnification obligations, or either party's liability for fraud or willful misconduct.

12. Indemnification

You will defend, indemnify, and hold harmless Tenre and its officers, employees, and agents from any third-party claim, demand, proceeding, loss, liability, damage, fine, penalty, cost, or expense (including reasonable attorneys' fees) arising from or relating to: (a) your breach of Section 4 (recording and consent) or Section 5 (acceptable use); (b) your Call Data or the manner in which it was obtained; (c) decisions you make in reliance on outputs of the Service, including in violation of Section 9.2; (d) acts or omissions of your Sub-Organizations; or (e) your violation of applicable law.

13. Modifications to These Terms

We may update these Terms. We will provide notice of material changes and, where required, request re-acceptance. Continued use after the effective date constitutes acceptance. The version you accepted, and the date of acceptance, are recorded in your Account.

14. General

14.1 Governing Law and Venue. These Terms are governed by the laws of the State of California, without regard to conflict of laws principles. The exclusive venue for any dispute is the state or federal courts located in Sacramento County, California, and each party consents to personal jurisdiction there.

14.2 Assignment. You may not assign these Terms without our prior written consent. We may assign in connection with a merger, acquisition, or sale of assets.

14.3 Entire Agreement. These Terms, together with the Privacy Policy and any written order or plan terms agreed between us, constitute the entire agreement and supersede prior discussions. If a signed written agreement between the parties conflicts with these Terms, that agreement controls.

14.4 Severability and Waiver. If any provision is held unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver.

14.5 Force Majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding payment obligations.

14.6 Independent Contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, or agency relationship.

14.7 Notices. Notices to you may be sent to the email addresses on your Account. Notices to us must be sent to support@tenre.ai.

14.8 Survival. Sections 4, 5, 6 (as to accrued amounts), 8, 9, 10, 11, 12, and 14 survive termination.

15. Contact

Tenre AI

support@tenre.ai